Here’s the updated 30-Day Return Policy with your additional requirements included:

30-Day Return Policy – AmericanDrip.com & AD Brands LLC

At AmericanDrip.com and AD Brands LLC, customer satisfaction is important to us. However, to protect the integrity of our business and prevent abuse, we have established a strict 30-day return policy. By making a purchase, you agree to the terms outlined below:

Eligibility for Returns:

1. Return Period: All return requests must be initiated within 30 calendar days of the delivery date, as verified by the carrier’s tracking information.
2. Condition of Items:
   • Items must be unused, unworn, unwashed, and show no signs of wear.
   • Items must include all original labeling and packaging.
   • Items showing signs of wear, damage, or alteration are not eligible for return.
3. Proof of Purchase: A valid order confirmation or receipt is required for all returns.
4. Return Authorization Required: The reason for the return must be approved with a Return Merchandise Authorization (RMA) number. Returns must be initiated with an RMA request sent to customerservice@americandrip.com, including the original invoice, buyer account information, and reason for the return.

Non-Returnable Items:

The following items are not eligible for return under any circumstances:

• Final sale or clearance items.
• Personalized, custom, or made-to-order items.
• Gift cards or promotional products.
• Items purchased during promotional sales where returns were explicitly excluded.

Return Process:

1. Authorization Required: Before returning any items, contact us at customerservice@americandrip.com to obtain an RMA number. Unauthorized returns will not be accepted or processed.
2. Shipping Costs:
   • Customers are responsible for all return shipping costs and must provide a valid tracking number for their return shipment.
   • Original shipping fees are non-refundable.
3. Restocking Fee: A restocking fee of 15% of the item’s purchase price will be deducted from your refund to cover handling and inspection costs.

Refunds:

• Refunds will be processed within 10 business days after we receive and inspect the returned items.
• Refunds are issued to the original payment method only. We do not offer cash refunds or store credit exchanges for items not meeting return criteria.

Exchanges:

We do not offer direct exchanges. If you wish to replace an item, return the original product following the process above and place a new order.

Defective or Incorrect Items:

• Claims for defective or incorrect items must be reported within 7 days of delivery. Contact us at customerservice@americandrip.com with clear photographs of the issue.
• If verified, we will provide a replacement or refund at no additional cost.

Abuse Prevention:

1. Order History Monitoring: We reserve the right to limit or deny returns for customers exhibiting high-frequency return patterns or other signs of policy abuse.
2. Unauthorized Returns: Items sent back without an approved RMA number or beyond the return window will not be processed and may be disposed of at our discretion.

Legal Rights:

This policy supplements your rights under consumer protection laws as defined by the Great State of Idaho, United States of America. We reserve the right to update these terms at any time. If you have questions or concerns, please contact us at customerservice@americandrip.com.”